UK-wide
Accessibility, sensory preferences and visit preparation
How to prepare for a visit and what to ask about access, sensory needs and comfort.
Reviewed by Michael Ord on 12/11/2026 · Last updated 12/11/2026
Ask, rather than assume Photos rarely show what a site is really like. Ask the provider directly about: - Step-free access, surfaces and distances from parking - Accessible toilets and somewhere warm and dry to shelter - Quiet spaces and how they manage noise - Assistance animals, allergies and fear of animals - Language and communication support
Preparing for the first visit - Ask for photos or a short video of the site and the people you will meet. - Agree in advance how to take a break or stop. - Dress for the weather, with sturdy closed-toe footwear. - Share only what the provider needs to keep everyone safe, and do so securely.
Providers on Steady Ground show accessibility details only when they have told us about them. "Unknown" means we have not been told, not that a feature is missing.
This guide is general information, not legal, clinical or funding advice.